Last Updated: March 24, 2026
At Mafdet (Orchestra), we strive to provide a transparent and fair billing process. All payments are securely
processed by Paddle.com. Because we offer a Free Tier for users to test the Service before purchasing, our
refund policy for paid plans is strictly outlined below:
1. Monthly Subscription
- Initial Purchase: We offer a 7-day money-back guarantee for your first subscription payment. If you are not satisfied, you may request a refund within 7 days of the initial transaction.
- Renewals: Subscription renewals are non-refundable. You can cancel your subscription at any time to prevent future charges, and you will retain access to the Pro features until the end of your current billing cycle.
2. Annual Plan
- The Annual Plan has no free trial. If you are not satisfied after your first annual payment, you may request a refund within 7 days of the initial transaction.
- Annual renewals are non-refundable. Cancel before the next billing date to prevent future charges.
3. Free Tier
As this tier is provided at no cost, no refunds apply.
4. How to Request a Refund
To request a valid refund, please email [email protected] with your Paddle order receipt. We reserve the
right to deny refund requests if we detect abuse of the Service or violation of our Terms.